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Shop now. Pay later with Klarna.

We're always looking for new ways to make your life easier and we have a range of payment options so you can spread the cost.

Here’s how it works

Enjoy flexible payment options with Klarna on purchases up to £1,000:

Step 1

Once you have added products to your basket go to checkout. Within payment methods select "Pay with Klarna"

Step 2

You will then be asked to enter a few personal details on the checkout. Once submitted, you’ll find out instantly if you’ve been approved

Step 3

Klarna will send you an email confirmation and reminders when it’s time to pay. You can also manage your orders and payments in the Klarna app.

FAQ

Find the answer you're looking for

  • Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

    • More than 90 million shoppers are using Klarna
    • 200,000 retailers are working with us worldwide
    • We’re one of Europe’s largest banks and we’ve been powering online checkouts for over 15 years

    View the T&Cs here

    Read the privacy policy here

  • Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Countrywide Health & Mobility and installments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

  • To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

  • Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Countrywide Health & Mobility run credit searches against you that could impact your credit rating.

  • Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

  • Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

  • Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

  • If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

  • Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

  • First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

  • Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.

  • As soon as we have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

  • As soon as we have registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.

  • Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

  • Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

  • In the event that your goods have not been received please call us to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

  • Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Can't find the answers?

Please contact us using the details below and we will answer your question as soon as possible

Give us a call on 0800 999 5990
Submit a contact form

Want to know more?

Klarna is the smoooth and safe way to get what you love today, and pay over time.

Download the app here