1. Acceptance of Orders
These Terms and Conditions refer to ‘The Website’ www.countrywidehealthmobility.co.uk, which is owned and operated by Countrywide Healthcare Supplies Ltd. All terms and conditions shall apply to all orders for goods received by Countrywide Healthcare Supplies Ltd. trading as Countrywide Health & Mobility 'The company’ for supply in the United Kingdom. No other conditions whether or not inconsistent with these Terms and Conditions shall apply.
Company Contact Details
National Distribution Centre
Telephone 0800 999 5990
UK VAT Number
647 66 32 09
Each order for goods on The Website will be deemed to be an offer by the customer to purchase the goods upon these Terms and Conditions (the ‘Order’). A contract shall not be formed until the customer’s order is accepted.
All Contracts are subject to these Terms and Conditions. No variation of these Terms and Conditions will be agreed to by the Company unless previously agreed in writing. The Company reserves the right to refuse any Order without providing a reason.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. An alternative will be offered, or a full refund will be given where payment has already been received by the Company for those Goods.
2. Customer Authority
Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these Terms and Conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in the Company’s goods, whether in whole or in part. This applies to persons buying goods on behalf of another person, whether this is a payment made by them or by the other person.
3. Details and Specifications
Details and specifications of goods will be as set out on The Website. The Company reserves the right to alter specifications of any given product and to withdraw any item without explanation or notification. Product descriptions are to the best of the Company’s knowledge, and not all specifications may be present in the description. Current specifications can be confirmed with the Company by telephone.
The price for the goods will be shown on The website. The Company reserves the right to change any price without notice. Costs of packaging and carriage and any applicable sales tax or duty will be added to the price where relevant. A selection of products are eligible for Zero-Rated VAT as they are classed as part of the VAT Notice 701/7: VAT reliefs for disabled and older people. We reserve the right to not charge VAT on these products and to change this at any time in the future. A function to declare that you have read and agreed to VAT Notice 701/7 has been made available. Further information can be accessed at The Websites VAT Policy. This does not affect your statutory rights.
All payments for goods and services shall be made in full by the Customer to the Company at the time of placing the order by debit cards, credit cards, or third party payment companies. No customer financial details are stored on the company’s server. The Website is linked to a third-party Payment Service Provider (PSP) who encrypt, protect and store all payment data.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
6. Cancellation of Orders Prior to Dispatch
The Company will use all reasonable endeavours to meet Customers’ individual requirements, but the Company shall be under no obligation to accept cancellation or another amendment to any order or any part of an Order once accepted by the Company. Once an order has been dispatched, the order falls under the returns process.
The Company will use a third-party courier company to deliver all goods. If requested The Company will liaise with the third-party delivery courier company, to ascertain where the goods are in transit and when they may arrive. The Company has no control over the delivery of the goods when they are with the third party delivery company; we can seek answers from the third party delivery company, and The Company will endeavour to provide instructions to the third party delivery company.
Deliveries are made to the address specified in the checkout function. Any special delivery instructions specified other than the delivery address; the company will not be held responsible for. Special delivery instructions included but not limited to: ‘a neighbour’s house,’ ‘behind a bin,’ ‘in the front porch,’ or any other instructions that do not include a postcode or address. We can, if instructed add special delivery instructions to an order, but we will not be held responsible for parcels going missing or stolen.
8. Force Majeure
The Company will not be liable to the Customer for any failure or delay in delivery of the goods if it is due to any event beyond the reasonable control of the Company. The Company will be entitled to a reasonable extension of time for performing such obligations and shall not be liable for any loss or damage occasioned to the Customer thereby.
9. Retention of Title
All goods supplied by the Company to the customer shall remain the property of the Company until the Company has received payment in full for the goods and of all other monies due to the Company from the Customer. After delivery of the goods to the Customer or his nominated sub-purchaser, the goods shall be at the customer’s risk and the customer shall insure those goods against loss or damage. Until such full payment is received the separate identity of those goods shall be maintained by the Customer.
Until such time as title to the goods shall pass to the customer in accordance with the foregoing provision, the Company shall be entitled at any time to repossess the goods whether with or without notice and the Company and its employees or agents shall have the right at any time to enter upon the premises of the Customer for the purpose of effecting such repossession.
The Company adheres to the Customer Contracts Regulations 2013 and the Customer Rights Act 2015, which relate to the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.
Damaged and Faulty Goods
If your goods are damaged or faulty, then you have 30 days to return the product to us and obtain a full refund for the returned goods. We reserve ourselves the right to hold the funds you've paid for the initial delivery of the goods to you.
The goods must have the original packaging and be complete when returned to us. If the goods have multiple items such as incontinence pads or pants, the full number of items in the packet must be returned and not just the single faulty item.
14 Day Money Back Guarantee
If you are not happy with the products you have received, you have the right to return the product at your cost back to us for a full refund on the goods returned.
You have 14 days from when you received the goods to let us know that you want to return them (either by email at firstname.lastname@example.org or phone 0800 999 5990). You then have a further 14 days to return the goods back to us to get a full refund.
If you are returning goods under our 14 Day Money Back Guarantee, you must pay the postage for the returned goods.
When returning goods, we recommend that you: use a responsible courier company, the postage is correct for the weight of the goods, and you have some form of tracking service for the package.
We accept no liability for lost or damaged goods when you are returning them. If the goods do not have the correct postage, then we cannot accept any incurred postage charges.
Goods returned to us must not have been opened or used and because of the nature of some of our products we cannot accept opened packets or used goods. Please note: for hygiene reasons, we cannot accept any returns on items classed as washable or reusable.
All returns must provide a returns form filled in by the customer attached in the returned parcel. Failing this, we will not process your refund. Download the returns form
Address for all Returns
Countrywide Health & Mobility - Online Returns
National Distribution Centre
11. Liability of the Company
The Company will be under no liability to the Customer whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) how-so-ever caused arising out of or in connection with: Any of the goods, or the manufacture or sale or supply, or failure or delay in supply, of the goods by the Company or on the part of the Company’s employees, agents or sub-contractors; Any breach by the Company of any of the express or implied terms of the contract with the Customer; Any use made or resale by the Customer of any of the goods, or of any product incorporating any of the Goods; or Any statement made or not made, or advice given or not given, by or on behalf of the Company or otherwise under a Contract and these Terms and Conditions.
The Company does not exclude its liability (if any) to the Customer for: For breach of the Company’s obligations arising under section 12 Sale of Goods Act 1979 or section 2 Sale and Supply of Goods and Services Act 1982; For personal injury or death resulting from the Company’s negligence; Under section 2(3) Consumer Protection Act 1987; For any matter which it would be illegal for the Company to exclude (or to attempt to exclude) its liability; or: For fraud.
12. Proper Law
These Terms and Condition and any Contract shall be governed by and construed according to the law of England, and the Customer submits to the jurisdiction of the English courts. These Terms and Conditions will prevail over any conditions that shall be issued by the customer. Customers should not rely on any representations made by the staff of the Company as they do not form part of the contract or collateral contract.
13. Customers Dealing as Consumers
Where a Customer ‘deals as a consumer’ as defined in Section 12(1) of the Unfair Contract Terms Act 1977 (as amended) these Terms and Conditions are subject to the Consumer’s statutory rights, including but not limited to the Consumer Protection (Distance Selling) Regulations 2000. The Company shall in no way be entitled to exclude or limit such statutory rights.
14. Insurance Policies
By purchasing an insurance policy from us you consent to your information being passed to Mark Bates Ltd & their associated third parties for the provision of Insurance. Mark Bates Ltd are authorised and regulated by the Financial Conduct Authority, FRN:308390.
Countrywide Health & Mobility of Ferrymoor Way, Park Springs, Grimethorpe, Barnsley, S72 7BN is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.
15. Social Competitions
- All social media competitions are run by the Company’s Facebook page @CountrywideHealthMobility
- For the purposes of these Terms and Conditions, The "Prize" refers to that stated in the competition post.
- By entering the Company’s competition, you agree to be bound by these terms and conditions.
- All entries must be received by the time and date stated on the post.
- The winner will be selected at random and notified by us.
- Competitions open to UK residents only.
- No purchase necessary. Winners will not be required to pay to enter the competition.
- Entrants must be over 18 years old on the date of their entry.
- Employees of Countrywide Health & Mobility and associated companies are not eligible to enter.
- Facebook are not in any way affiliated or involved in the competition.
- Only one entry per person per competition will be accepted.
- Each entrant shall enter the competition per the instructions on the post
- The Prize will be awarded to a randomly selected winner.
- The Company will not be held liable if the stated prize becomes unavailable or cannot be fulfilled.
- The Company will not be held liable for any failure of receipt of entries.
- Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available.
- If a Prize is unavailable, the Company reserve the right to substitute for a prize of equal or higher value.
- The name, address, email address and phone number of the winner must be provided if requested and will be shared to enable fulfilment of the Prize.
- The winner’s name and social media username may be posted on the Company’s social media profiles after the winner has been selected.
- In the event of unforeseen circumstances beyond control the Company reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
- The Company decision is final. No correspondence will be entered into.