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VAT Relief

Look out for the VAT relief text on products across the site to take advantage of zero-rated VAT. Find out more below.

VAT Exemption

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  • VAT exemption allows chronically sick or disabled people to buy eligible items at zero-rated VAT therefore reducing the cost of these everyday essentials. It is easier to claim this exemption when buying online as our website is set up to allow you to receive VAT relief on the checkout page, in the comfort of your own home.

  • To be eligible for VAT relief the government says you have to fit the following criteria: Charities - simply provide your charity number. A person is 'chronically sick or disabled' if he/she is a person:

    1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
    2. Who is terminally ill.

    Important Note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

  • In order to waive VAT on your purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time.

    Its very easy to claim VAT relief, all we need to know is the name, address & disability of the person the item is for & what their chronic sickness or disability is.

  • VAT exemption only applies to certain items; these are items which have been designed to be used by someone who is chronically sick or disabled. Examples of such products are Bathing Aids, Mobility Aids, Toileting Aids, Incontinence Products & many more daily living aids.

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